F.A.Q.

Autonomity of Schöndorf Hostel, does this mean I'm totally on my own? There is no staff?

We designed our Hostel exactly the way we would like to be accommodated. To be self in charge of all formalities, with no unnecessary reception-based hassle.
However in no way are you left alone or with lacking service. Our staff is at your disposal 24/7.
Everyday at 10:00 our room service takes over the property and resets it to its sparkling clean state.
In case of any questions, easier than going to a reception, you can simply use our 24/7 chat option, where we are gladly at your service with any infos you’d require.

What happens with my access code after check-out time?

Why that’s a good question, every day at check-out time at 10:00, all departing guests codes reset, which means they no longer have access to their room. If you missed the check-out time, please contact us, we’ll gladly help you out.

Can I leave my luggage at the Hostel after check-out?

in case you need to store your luggage before check- in or after check-out, you can find a Baggage Storage in the passage next to bike racks. The PIN code is the same as the one assigned to your room. Please note that you will need to pick up your stuff before 18:00 as the passage gets closed after that time.

I'm travelling by car, any advise how to park conveniently?

Sure thing, in case you are travelling by car and looking for a convenient parking place – you will find it only 100m away at Radlinskeho Street, just pick a place which is not marked with an X(these are reserved). Parking on Radlinskeho is paid only from 8:00 till 18:00 from Monday till Friday – 1.8€ for 90 minutes or 8€ for the whole day, you can pay at conveniently located parkomats.

Can I rent a lock at the Hostel?

Don’t need to, you will find PIN code operated lockers at your disposal in all of the dormitories. Just find yourself an empty one, put it in lock position, choose yourself a 4-digit code you like, confirm it once more, “zzzip”, the locker is locked. To unlock, try to remember the 4 digit code from earlier you liked so much. Still don’t remember? Use the 24/7 chat or call us, we’ll gladly help you out.

Is the access PIN code the same as the booking.com PIN code?

Nope, no one knows what the booking.com PIN code is for, but it isn’t the the building/room access PIN code. You received your building/room access PIN code via SMS and email upon completing the pre-check-in.

Standing in front my room and my code isn't working. Of just can't seem to make the lock open.

If you completed the pre-check-in, used the building/room access PIN code you received after doing so, great job, you’re almost there!
1) To avoid any possible errors, press C to reset the keyboard.
2) Type in your access PIN code, and press the button down on the right, the one with a lock icon.
3) Please let the lock unlock the door, it takes a second for the lock to make a full turn. If your hasty and force it mid-motion, you’ll make it stuck.  If this happens, please contact our 24/7 chat option or give us a call, we’re gladly at your service.

How do I control the AC?

The almighty PIN code is the answer. In each room next to the door, you will find a black info panel which contains QR code. Just scan the QR code with your mobile phone’s camera – this will give you access to the Room Control Interface.

How does the public transport in Bratislava works?

All necessary information about public transport in Bratislava can be found on www.imhd.sk
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