We designed our Hostel exactly the way we would like to be accommodated. To be self in charge of all formalities, with no unnecessary reception-based hassle.
However in no way are you left alone or with lacking service. Our staff is at your disposal 24/7.
Everyday at 10:00 our room service takes over the property and resets it to its sparkling clean state.
In case of any questions, easier than going to a reception, you can simply use our 24/7 chat option, where we are gladly at your service with any infos you’d require.

Why that’s a good question, every day at check-out time at 10:00, all departing guests codes reset, which means they no longer have access to their room. If you missed the check-out time, please contact us, we’ll gladly help you out.

in case you need to store your luggage before check- in or after check-out, you can find a Baggage Storage in the passage next to bike racks. The PIN code is the same as the one assigned to your room. Please note that you will need to pick up your stuff before 18:00 as the passage gets closed after that time.

Sure thing, in case you are travelling by car and looking for a convenient parking place – you will find it only 100m away at Radlinskeho Street, just pick a place which is not marked with an X(these are reserved). Parking on Radlinskeho is paid only from 8:00 till 18:00 from Monday till Friday – 1.8€ for 90 minutes or 8€ for the whole day, you can pay at conveniently located parkomats.

Don’t need to, you will find PIN code operated lockers at your disposal in all of the dormitories. Just find yourself an empty one, put it in lock position, choose yourself a 4-digit code you like, confirm it once more, “zzzip”, the locker is locked. To unlock, try to remember the 4 digit code from earlier you liked so much. Still don’t remember? Use the 24/7 chat or call us, we’ll gladly help you out.

Nope, no one knows what the booking.com PIN code is for, but it isn’t the the building/room access PIN code. You received your building/room access PIN code via SMS and email upon completing the pre-check-in.

If you completed the pre-check-in, used the building/room access PIN code you received after doing so, great job, you’re almost there!
1) To avoid any possible errors, press C to reset the keyboard.
2) Type in your access PIN code, and press the button down on the right, the one with a lock icon.
3) Please let the lock unlock the door, it takes a second for the lock to make a full turn. If your hasty and force it mid-motion, you’ll make it stuck.  If this happens, please contact our 24/7 chat option or give us a call, we’re gladly at your service.

The almighty PIN code is the answer. In each room next to the door, you will find a black info panel which contains QR code. Just scan the QR code with your mobile phone’s camera – this will give you access to the Room Control Interface.

All necessary information about public transport in Bratislava can be found on www.imhd.sk
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PROCESSING AND PROTECTING OF PERSONAL DATA

USED TERMS:

Data manager: Schoendorf Hostel, Obchodná 48, Bratislava  811 06 (further „Hostel“)

Customer:      A natural or legal person using the services of a provider

Regulation:    Regulation (EU) 2016/679 of the European Parliament and of the Council of    27. April 2016 data (General Data Protection Regulation)

GENERAL PROVISIONS

1. The subject of these conditions is to ensure the processing of personal data of the customers, which are obtained by the Hostel’s business activities, as well as an obligation to maintain the confidentiality of the information got within the scope and under the conditions of these terms.

2. Personal data of the customer are processed according to these conditions, which are made in the scope of rights and obligations, which results from relevant legislation, especially Regulation (EU) 2016/679 of the European Parliament and of the Council of 27. April 2016 data (General Data Protection Regulation).

RIGHTS AND OBLIGATIONS

1. The Hostel undertakes to put in the necessary technical measures to prevent unauthorized or accidental access to personal data, its destruction, loss, modification, unauthorized transmissions or any other unauthorized processing or another misuse.

2. The Hostel is obligated to process personal data of the guests in connection with providing accommodation services. Personal data are processed by the following Hostel staff/systems/3rd parties, which has been instructed, how to work with personal data and has been informed about its sensitivity:

• Managers of the Hostel
• Accountants
• 3rd party providers (Duve, Cloudbeds) with individual GDPR measures in place.

3. The terms and conditions of processing and protecting of personal data by the 3rd parties are regulated in the agreement between the Hostel and the processor.

PERSONAL DATA

1. To follow the law the Hostel has to process and gather certain personal data about its guests including name, surname, date of birth, address, the time period of the accommodation, number and type of the identification document, visa number and the purpose of the accommodation. This legal obligation is regulated by the Act no. 326/1999 Coll. and the Act no. 565/1990 Coll. According to this legislation is Hostel obligated to keep such personal data of the customers for 6 years period. The Hostel may request also guest´s contacts from the reason of legitimate of interests, such as protection of Hostel´s or guest´s stuff, guest´s personal protection or the reason of legitimate expectations of concluding accommodation agreement. These data will not be used for marketing purposes.

2. The customers have the right to ask the Hostel for an overview of their personal information at any time. These pieces of information are stored in (i) guest card in the Hostel system, (ii) a house book. An only authorized person has an access to them. The Hostel will delete relevant personal information from the guest card as well as house book in case of guest´s request. However, a certain piece of information can be deleted after the legal deadline according to the previously mentioned Acts.

TECHNICAL AND ORGANIZATIONAL PROTECTION OF PERSONAL DATA

1. The Hostel undertakes to put in place technical and organizational measures to prevent unauthorized or accidental access to personal data, its destruction, loss, modification, unauthorized transmissions or any other unauthorized processing or another misuse. These measures as well as all legal obligations for Hostel regarding personal data protection (put in place especially by Regulation) have to be ensured by Hostel at all the time.

2. The Hostel undertakes that the processing of the data will be ensured in particular as follows:

• only authorized persons of the Hostel will be able to access personal data. They will be instructed by the Hostel how and to what extent to safely process personal data;
• personal data will be processed on the premises of the Hostel and are accessible only to authorized persons or their suppliers (subcontractors), who are bound by the same obligations;
• the Hostel will prevent unauthorized reading, creating, copying, transferring, editing or deleting records containing personal information;
• take measures to identify and verify to whom the personal data was transmitted, and who processed, altered or deleted them.

3. The Hostel undertakes, through its own internal regulations or special contractual arrangements, to ensure that its employees and other persons processing the personal data will do so only under the conditions, within the scope and according to instructions of the Hotel. In particular, Hotel as well as all other parties are obligated to maintain confidentiality about personal data and security measures, even after terminating their work for Hostel.

CCTV

1. The Hotel uses its camera system for the protection of its customers, their belongings and Hostel´s property. The Hostel declares that the records are not provided to third parties. The monitored places are always visibly marked.

Web GDPR – Privacy Policy

Why do we gather information?

Information is gathered to facilitate the process of making the reservation between the hostel and its clients.

The website www.schoendorfhostel.com is not using any kind of data aggregation for advertising or any other similar purposes including providing information to the third parties.

For what purposes do we gather information?

Contact form / Online check-in

The contact form and online check-in is made for those, who are interested in the accommodation services of the company Mango House s.r.o. We store this data for a 1 year period.

Who has access to the provided information?

In accordance with the law, we put in place procedures that prevent an unauthorised access to provided information. The company Mango House s.r.o. is responsible for all matters regarding the Privacy Policy at the website www.hostelschoendorf.com. This company is also data controller. 

Cookies

Our website uses cookies to store pieces of information. Cookies provide us with the feedback about the length of your visit on our website and inform us about which website you used to reach ours.

We process these personal data for the purpose of tracking site traffic and on basis of our legitimate interest of the controller in accordance with GDPR.